Support Policy

1. Overview
Our support policy is designed to ensure that our customers receive timely and effective assistance for our software products. We are committed to providing high-quality support as part of our subscription service.

2. Support Eligibility
Support services are available to customers who have an active subscription. To maintain access to our support services, customers must renew their subscription before the expiration date. Support is provided for the duration of the subscription period only.

3. Support Services Provided
Our support includes:

• Remote Access Support: We will access your server remotely to diagnose and resolve issues related to our software.
• Troubleshooting: Assistance with software functionality, error messages, and usage inquiries.
• Maintenance: Regular maintenance checks and updates to ensure optimal performance of our software.
• Technical Guidance: Recommendations and guidance on best practices for using our software effectively.

4. Support Hours
Our support team is available during business hours from 9 AM to 5 PM, Saturday to Thursday. Requests submitted outside of these hours will be addressed on the next business day.

5. Response Times
We strive to respond to all support requests within working hours. Response times may vary based on the complexity of the issue and current support volume.

6. Support Channels
Customers can reach our support team through the following channels:

• WhatsApp: WhatsApp Support
• Phone: 0096566821882
• Email: support@bsnsworld.com

7. Limitations
While we aim to provide comprehensive support, certain issues may fall outside the scope of our policy, including:

• Hardware-related issues.
• Third-party software conflicts.
• Custom modifications or integrations not covered by our standard support.

8. Subscription Renewal
To continue receiving support services, customers must renew their subscription before it expires. Renewal notices will be sent [30 days prior to expiration].

9. Changes to Support Policy
We reserve the right to update this support policy as necessary. Customers will be notified of any significant changes via email or through our website.

10. Contact Us
For any questions regarding this Support Policy or for assistance, please contact us at support@bsnsworld.com or WhatsApp WhatsApp Support.