Subscriptions

A: We do not charge any setup fees. You only pay the annual subscription amount, and the service is renewed effortlessly at the beginning of each year to ensure uninterrupted access to the system.

A: Yes, in most cases we can migrate your existing data, including customers, suppliers, and more, depending on the format and quality of the available data. We will request a sample file to analyze it, assess the feasibility of the migration, and provide you with the appropriate steps.

Note: Data migration may be included for free in certain packages, depending on the offer provided to you.

A: You can reach our support team through multiple convenient channels. We provide assistance via WhatsApp, phone calls, or online meetings to review and resolve any issues promptly. Our team is always ready to ensure a smooth and efficient experience for you.

A: Absolutely. Your data belongs to you, and you may request a copy of it at any time. If you cancel or choose not to renew, we provide a grace period during which you can download all your data before the service is fully deactivated, ensuring you never lose access to your information.

A: All payments are processed securely online, allowing you to pay using your debit or credit cards with ease. The checkout process is fast, safe, and hassle-free.

A: Training is delivered through online meetings where our team walks you through every feature of the system. There is no limit to the number of training sessions—you can request training anytime, completely free of charge, to ensure you and your team get the most out of the system.

A: No, the system does not stop immediately. If payment is delayed, you receive a grace period during which you can continue using the system without interruption. Our team will also contact you to assist with renewal. If the grace period ends without payment, access will be temporarily suspended, but all your data will remain safe and available for download or recovery at any time.

A: Yes, you can upgrade or downgrade your subscription plan at any time based on your business needs. Our team will assist you in selecting the most suitable plan and ensure a smooth transition without affecting your data or workflow.

A: Yes, you can enjoy a full free trial of the system before subscribing. This allows you to explore all features and ensure the ERP fits your business requirements. During the trial period, you can also request online training and ask questions at no cost.

A: Each subscription plan includes a predefined number of users at no additional cost. You can also add extra users at any time for a small fee.

A: Each subscription plan includes a specific number of branches at no extra cost, and you can add additional branches effortlessly for a small fee.

A: We take data privacy extremely seriously. Our system is built using the latest security standards recommended by Microsoft, and all data transmission is fully protected with SSL encryption.
Additionally, each client’s data is stored in a completely isolated environment from other clients, ensuring maximum confidentiality and security.

A: We protect your data with the highest level of reliability. Your information is stored securely in multiple locations simultaneously, along with an additional backup on trusted Microsoft servers. This ensures data continuity and prevents loss under any circumstances.

The subscription starts when the system activated.

As our systems use web technology, the subscription is activated for one server and can be used with many computers and mobiles.